The Airbnb AI assistant that answers your guests.
Guests can get answers without waiting for the host to reply — 30+ languages, in your tone, day or night. No PMS required, live in one sitting.
Build and privately test one property free — no card. Start your 30-day free trial when you're ready for guests — still no card required.
What the AI assistant actually does
Six things it handles so you don't have to.
Understands the question a guest asks
Not a scheduled template. The concierge understands what the guest asked, then pulls the right answer from your listing — Wi-Fi, parking, late checkout, appliance quirks.
Native in 30+ languages
A guest asks in Japanese at 11pm; the answer comes back in Japanese, in your tone, using your house manual.
Trained on your listing
Add your property details once — typed notes are enough, uploads are optional. The concierge answers from your content, not a generic knowledge base, so the parking instructions match your actual driveway.
Escalates only what matters
Urgent or sensitive issues — leaks, lockouts, complaints — can trigger an email alert with the relevant conversation context. Routine conversations stay available in your dashboard.
You stay in control
You set the tone and the property knowledge the concierge can use. Every conversation is logged, so you always know what it told your guests.
Shows you what guests keep asking
Every question is logged, so you can see the gaps in your property information and fill them in once.
How it compares
An AI assistant reads the message. A saved reply doesn't.
ValAi AI assistant
- Reads each question a guest asks inside ValAi and replies from your property information
- 30+ languages out of the box
- Matches your tone of voice
- Auto-escalates urgent issues
- Set up in one sitting, no PMS required
Airbnb saved replies
- Static templates you fire manually
- English-first
- Same phrasing every time
- You choose and send each reply yourself
- No escalation logic
Generic chatbot
- Answers from a generic dataset
- Language support varies
- Robotic phrasing
- No hospitality context
- Not grounded in your property details by default
Set up in one sitting
Three steps. No code. No PMS.
- 1
Add your property details — uploads optional
House manual, Wi-Fi, check-in steps, local favourites. Type them in, or include optional source material such as a PDF.
- 2
Pick a tone of voice
Warm, formal, playful — the assistant matches it. Guests get replies that sound like you wrote them.
- 3
Share your Guest SmartLink
Drop the link in the Airbnb welcome message you already send. Print the QR sign for the entryway or embed the widget on your direct-booking site if you want those too.
Keep reading
Deeper guides on running an AI-native short-term rental.
AI Concierge for Airbnb Hosts: The 2026 Playbook
What an AI concierge does, the five metrics it moves, and a step-by-step rollout checklist.
Airbnb Virtual Assistant vs AI Concierge
When a human VA wins, when AI wins, and how most hosts end up using both.
How to Automate Airbnb Messages
A practical walkthrough of message automation that doesn't sound like a robot.
Airbnb Automation Overview
The full picture: messaging, pricing, calendars, cleaning, reviews.
Airbnb AI assistant, answered
Comparing tools? See our roundup of the best Airbnb tools for hosts in 2026.
Give guests a property concierge they can reach anytime.
Set ValAi up in one sitting. Guests get answers day or night, without waiting on you.
Build your concierge free