An AI you can trust in front of your guests
The question every host should ask about AI: what happens when it doesn't know?
Our accuracy rules
Your information only
The concierge answers exclusively from the property details you provide. It is instructed never to invent amenities, rules, or details.
It admits when it doesn't know
If a guest asks something your property information doesn't cover, the AI says so honestly and logs the question — it never guesses.
You see every gap
Missed questions appear on your dashboard, so your welcome book gets smarter with every stay.
Sensitive issues reach you
Complaints and urgent matters are escalated to you with context, not handled silently.
Guardrails built in
Every concierge has protections against misuse: conversation limits, rate limiting, and strict topic boundaries — the AI only discusses the property, the stay, and the local area. It can't be used as a general chatbot on your dime or ours.
Your data
Property information you provide is used solely to answer your guests' questions. Guest conversations are stored so you can review them, and are never sold or used to advertise. See our Privacy Policy for full details.
Try it on your own property — ask it something your welcome book doesn't cover, and watch it admit it. That's the point.