Fewer guest questions. Faster answers. Less work for you.
ValAi gives each property its own 24/7 guest concierge. Guests reach it by Guest SmartLink, QR sign or your website, get answers specific to that property, and you step in only when something genuinely needs you.
Use ValAi free · No card · 30 days with guests when you turn on guest access · Plans from $9/month if kept
- Guests won't see it until you turn on guest access
- You control the property information
- ValAi says when it doesn't know
- Urgent issues reach you
Guests get answers without messaging you
Wi-Fi, check-in, the washing machine, house rules, where to eat nearby — asked in their own words, answered in seconds, in 30+ languages, at any hour.
An 11pm “What's the Wi-Fi code?” is answered before you've picked up your phone.
You stay in control
Your concierge only knows the property information you reviewed and saved. If it can't confirm something it says so and logs the question instead of guessing, and genuinely urgent issues reach you in Guest alerts and by email.
Every question it couldn't answer lands in one list, so you know exactly what to add.
Set it once and let it run
Each property gets its own stable Guest SmartLink. Add it once to the arrival message you already send — plus an optional printable QR sign or website embed — and it keeps working as you update your details.
Retrain the concierge as often as you like; the link in your saved message never changes.
See what your guest sees
Use a listing or property website, then ask ValAi the way a guest would — the Wi-Fi code, how the oven works, somewhere to eat nearby.
Set it once. Your existing messages can send the right concierge.
- Step 1
Add or import your property
- Step 2
Ask guest questions
- Step 3
Add the SmartLink once to your existing messaging
Every property has its own stable Guest SmartLink, so property-level fields in the tool you already use can insert the right one for each booking. Hospitable stores each property's link in its Guidebook field and inserts it with the %guidebook% shortcode; Guesty and Hostaway store it as a property or listing custom field. Vrbo supports property-specific scheduled templates, and Airbnb has scheduled replies though its external-link rules can apply. ValAi doesn't send the booking message — your own tool does — and this isn't a native integration.
- One rule in your messaging tool, the correct property link per booking
- No PMS migration and nothing for the guest to install
- The link stays the same when you update your property details
- Optional printable QR sign and website embed for in-property access
You decide what ValAi knows. You decide when guests see it.
- Imported or manually added details are reviewed by you before they're saved.
- Use ValAi free on one property. Guests won't see it until you turn on guest access.
- If ValAi can't confirm an answer it says so and logs the gap — it doesn't invent property details.
- Complaints and urgent or emergency issues appear in Guest alerts and are emailed to you, with optional browser notifications for urgent and emergency alerts when you turn them on.
- Your own test conversations stay separate from real guest activity and alerts.
One property. One concierge. One permanent SmartLink.
Run several listings and they stay completely separate — each with its own property information, its own voice and its own permanent link. That's what lets your existing messaging send the correct concierge for whichever place the guest actually booked.
Multiple properties start on the Host planAlso included on every plan
30+ languages
Answers in the language the guest wrote in.
Live local web search
Today's weather or what's open now, fetched fresh — 50 lookups a day on Solo and Host, 200 on Portfolio.
Free printable QR sign
A PDF on every plan you can print at home for the bench or bedside.
Website embed
Drop the same concierge onto your own direct-booking site.
Usage analytics & missed questions
See what guests ask and what your welcome book couldn't answer.
Its own voice per property
The beach flat and the city apartment don't have to sound alike.
Available 24/7
Routine questions get handled in the guest's own time zone.
Explore every feature
More for Host & Portfolio users
Connect ValAi to a supported AI assistant and ask about property readiness, guest activity and knowledge gaps without opening the dashboard. Read-only, your properties only, no guest transcripts or access codes.
Learn about Ask ValAiUse ValAi on one property and ask it the questions your guests normally send you.
Use ValAi free · No card · 30 days with guests when you turn on guest access · Plans from $9/month if kept Nothing is visible to guests until you activate guest access.