ValAi logo — AI concierge for Airbnb hosts
Features

Everything the ValAi AI welcome book does

One QR code in the property, one concierge that answers your guests in their language, around the clock — and tells you when something actually needs a human.

Truly multilingual

Native-quality replies in 30+ languages. A guest writes in Japanese, your concierge answers in Japanese — with the same details you'd give in English.

Human warmth, not chatbot

Tuned on hospitality writing rather than support scripts, so replies read like a thoughtful host wrote them at a sensible hour.

Smart escalation alerts

Complaints, safety issues and anything urgent get flagged to you by email with the transcript excerpt, so you step in with context already in hand.

Live local web search

Today's weather, which cafe is open now, how to get to the airport — the concierge fetches a fresh answer from the live web instead of guessing.

24/7, every timezone

Guests get an answer in seconds at 3am local time without waking you. The questions that used to interrupt dinner just resolve themselves.

Designer QR welcome sign

A free printable PDF on every plan, plus an optional premium acrylic sign that looks like it belongs on the bench rather than taped to a wall.

Per-property persona tuning

Each property gets its own voice, house rules and quirks — the beach flat and the city apartment don't have to sound like the same building.

Usage analytics & missed questions

See what guests actually ask, and which questions your welcome book couldn't answer, so you can close the gaps that cost you reviews.

The five things hosts actually notice

In plain English, with a real example of each.

01

Multi-Agent Network

Every property gets its own agent, not a shared bot with a different name badge.

Each property you add spins up a separate concierge with its own welcome book, house rules, tone and quirks. The beach flat can be breezy and the city apartment can be brisk, and neither leaks details into the other's answers.

When you run more than one place, that separation is the whole game. A guest asking about parking gets the parking rules for the building they're actually standing in.

For example

A host with a beach cottage and a CBD studio: the cottage agent explains the outdoor shower and the tide times, the studio agent explains the lift fob and the loading dock. Same account, two very different voices.

Per-property tuning starts on the Host plan
02

30+ Language Support

Your guest writes in their language. Your concierge answers in the same one.

There's no language picker to find and no translate button to press. The concierge detects what the guest wrote in and replies in kind, with the same specifics it would give in English — not a watered-down version.

That matters most for the details people get wrong under pressure: bin nights, appliance instructions, and anything with a number in it.

For example

A French couple asks « Quel est le code Wi-Fi ? » at 11pm and gets the network name and password in French, immediately, without you waking up.

What goes in an AI welcome book
04

Smart Escalations

It knows the difference between a Wi-Fi question and a problem.

Complaints, safety issues, lockouts and anything urgent get flagged straight to you by email with the relevant excerpt of the conversation, so you arrive with context instead of a cold “can you call me?”.

Everything the concierge couldn't answer also lands in a missed-question log, which is the fastest way to find the holes in your welcome book.

For example

A guest reports the hot water is out at 7am. You get an email with the exact wording and the timestamp before the guest has finished typing their second message.

How we keep answers grounded
05

Physical Acrylic QR Signs

The bit guests actually touch, and it looks like it belongs.

Every plan includes a free printable QR sign PDF you can run off at home. If you'd rather it looked like part of the styling, the premium acrylic sign is a one-time $26 add-on shipped to you.

Guests scan with their normal camera. No app, no login, no account — the concierge opens in their browser.

For example

One sign on the kitchen bench replaces the laminated folder nobody reads and the three-page PDF nobody opens.

Paper vs AI welcome book

Works alongside the tools you already use

ValAi sits inside the property rather than inside your inbox, so it runs happily next to Hospitable, Guesty, Hostaway or plain Airbnb messaging. Your PMS keeps handling bookings and scheduled messages; ValAi handles the unscripted questions guests ask once they're through the door.

  • No PMS migration or API setup required
  • Nothing to install on the guest's phone
  • Live in about 10 minutes from signup
  • 14-day free trial, no credit card
See pricing
How it works, step by stepWhat is an AI welcome book?Paper vs AI welcome book