Automate Airbnb guest support — without replacing your inbox
Guests open your property concierge from your Guest SmartLink — an optional QR code or website embed too — and ask about Wi-Fi, parking, checkout, appliances and more, in 30+ languages.
Build and privately test one property free — no card. Start your 30-day free trial when you're ready for guests — still no card required.
What ValAi automates
The four guest-support jobs eating your evenings — handled.
Overnight guest answers
Wi-Fi password, check-in steps, parking, late checkout — a guest opens the concierge, asks, and gets the answer without waiting for you to wake up.
Multilingual answers
Guests ask in Japanese, French, Spanish or Arabic. ValAi answers in their language, in your tone, automatically.
House-manual answers
Add your property details once — typed notes are enough, uploads are optional. The concierge pulls the right snippet for every guest question — appliance how-tos, house rules, neighbourhood favourites.
Smart escalation
Leaking pipe at 3am? You get an email alert with the conversation context. Every other conversation stays in your dashboard to review whenever you like.
Which automation handles what?
Two different layers. Scheduled messaging covers predictable events; ValAi covers the questions guests ask once they're inside.
ValAi
- Property-specific questions during the stay
- Guests open it from your Guest SmartLink, an optional QR code, or an optional website embed
- Answers the question the guest actually asked
- Uses your property information and supported live information
- Escalates issues that need the host
Scheduled messaging / PMS
- Booking confirmation
- Pre-arrival messages
- Check-in reminders
- Checkout reminders
- Review requests
- Messages triggered by booking events and schedules
Most hosts will use both: scheduled messaging for predictable events and ValAi for property-specific questions guests ask during the stay.
What ValAi doesn't do
ValAi does not log into your Airbnb inbox or send messages on your behalf. It works alongside your existing messaging tools, giving guests a separate property concierge for questions during their stay.
Set up in one sitting
Three steps. No code. No integrations.
- 1
Add your property details — uploads optional
House manual, Wi-Fi, check-in steps, 10 local favourites. Type them in, or include optional source material such as a PDF.
- 2
Pick your tone
Warm, formal, playful — the concierge matches it. Guests get answers that sound like you wrote them.
- 3
Share your Guest SmartLink
Drop the link into the Airbnb welcome message you already send. An optional QR sign for the entryway and an optional website embed are there if you want them too.
Airbnb guest support automation, answered
Want the full landscape? See our roundup of the best Airbnb tools for hosts in 2026. If you already schedule messages through a PMS, see ValAi compared with Hospitable, or the short guide to adding ValAi to your website for direct bookings.
Stop replying to "what's the Wi-Fi" at midnight.
Set ValAi up in one sitting. Guests can get routine property answers day or night without waiting for you.
Build your concierge free