Comparison

ValAi vs Touch Stay: Guidebook or Concierge?

Both answer guest questions. They differ in emphasis: a guidebook platform to build, or an ask-first concierge guests open from a link you share.

Touch Stay is one of the original digital guidebook platforms: a polished, branded guide guests browse for house rules, wifi details and local tips, now paired with an AI chatbot that answers from that guidebook content and an AI generator that can build a first guide from an Airbnb or Booking listing link. ValAi starts from the other end — the concierge is the product. Guests tap your Guest SmartLink, or use an optional QR code or website embed, ask in their own language, and get a property-specific answer in seconds, with optional live local web search for things that change day to day. Both replace the paper welcome binder; they differ in whether the guidebook or the conversation is the main surface — a trade-off we unpack in more depth in digital guidebook vs AI welcome book.

Feature

ValAi

Touch Stay

Main emphasis

Ask-first AI concierge guests reach by QR code, link or website embed

Digital guidebook platform with an AI chatbot that answers from your guidebook content

Guest access

Chat opens straight from the Guest SmartLink, an optional QR code or embed — no app or account

Guidebook guests open and browse, with chatbot support alongside it

Setup

One sitting. Type in your property details, or include optional source material

Guidebook build-out, with an AI guidebook generator that can create a first guide from an Airbnb or Booking listing link

Languages

Guests can ask in 30+ languages

Supports guest language input and multilingual responses

Current local information

Optional Live Local Web Search for things like today's weather, opening hours and transport

Answers drawn from your guidebook content

When something is missing

Says so rather than guessing, and logs the gap for the host

Insights dashboard, with host notifications when the chatbot cannot answer

Connections

Runs alongside whatever you already use; no PMS migration required

Integrates with several PMS platforms

Pricing

Solo $9, Host $39, Portfolio $79 per month

See Touch Stay for current pricing

Free trial

30 days, no credit card required

Free trial available

Choose Touch Stay if…

You want a beautifully branded, browsable guide as a marketing asset.
You run a larger portfolio on a PMS and want the broader guidebook and workflow tooling around it.
You want built-in upsell widgets.

Choose ValAi if…

You want the simplest possible setup, with no PMS change required.
Your guests are international and ask questions in many languages.
You'd rather guests ask a question and get a property-specific answer in seconds than search through pages — especially the 11pm "how does the aircon work" type of question.
You want optional live local web search for current things like weather, opening hours and transport.

Both tools can answer guest questions. The question is which shape suits you: a full guidebook platform to build and maintain, or an ask-first concierge guests reach from a link you share. If it's the second, try ValAi free for 30 days.

Build your concierge free Try the live demo

Touch Stay capabilities checked against their official product pages, August 2026, and may change — see Touch Stay for current features and pricing. Touch Stay is a trademark of its respective owner; ValAi is not affiliated with Touch Stay.