What's new in ValAi
We ship improvements constantly. Here's the honest record.
August 2026
Aug 13
Ask ValAi — Beta
Host and Portfolio customers can connect a supported AI assistant to ask about property readiness, knowledge gaps and guest activity. Claude is the first verified assistant in Beta. Read-only.
July 2026
Jul 31
Guided test mode + activation checklist
hosts can test the concierge without counting test activity as real guest usage and follow an activation checklist before sharing it with guests.
Jul 31
Clearer guest answers
cleaner formatting, source/citation clutter removed from guest-facing answers, and clearer typing/response state.
Jul 16
Urgent-message email alerts
hosts can receive email alerts when urgent issues or complaint/escalation messages need attention.
Jul 16
Fair-use conversation allowances
Every plan now includes generous monthly conversation allowances, with guests never cut off mid-stay.
Jul 16
Missed question tracking
Hosts now see exactly what guests asked that their welcome book didn't cover.
Jul 16
Quick questions
Guests now see one-tap buttons for the most common questions — wifi, check-in, parking, and local tips.
Jul 16
Bot protection
Invisible human verification now protects chats and signups without adding friction for real guests.