AI Guest Concierge for Hotels
Fewer repetitive in-stay questions for your team. Guests ask ValAi about Wi-Fi, check-out, parking and facilities — and get answers from the information you provide.
- No card
- Test privately
- 30+ languages
If you're searching for a hotel chatbot…
Most AI chatbots for hotels try to do everything — bookings, upsells, reservations. ValAi does one narrower job well: it answers the questions guests ask once they've arrived, using your own property information. When a detail isn't there, it says so instead of guessing.
What it answers
- Wi-Fi network and how to connect
- Check-in and check-out times
- Parking and arrival directions
- Pool, gym, breakfast and facility hours
- Room appliances, air-con and TV
- Property rules and policies
- Local questions, where supported
Easy for guests to reach
A SmartLink in your messages, a QR code in rooms or the lobby, or an embed on your website. It opens in the browser — no app, no guest account.
Property-specific, not generic
Answers come from the information you provide. Urgent or sensitive issues can be flagged to you or your team.
Multilingual guests
Guests can ask in 30+ languages, even when your property information is written in another language. How multilingual answers work. 日本語で読む：ホテル向けAIコンシェルジュ
What ValAi is not
- Not a booking engine or reservation chatbot
- Not a PMS or channel manager
- Not a front-desk replacement
- Doesn't invent details you haven't provided
It works alongside the booking, PMS and messaging tools you already use.
Guide, chatbot or concierge?
Static digital guide
- Guests browse pages to find the answer
- One language unless you translate it
- No way to see what guests couldn't find
Generic chatbot
- Fluent, but may guess about your property
- Often built around bookings and sales
- Not tied to your actual property details
ValAi Guest Concierge
- Guests ask; answers come from your information
- Guests can ask in 30+ languages
- Says when it doesn't know, and urgent issues can reach you
Who it fits
- Independent and boutique hotels
- Villas and resorts
- Serviced apartments and boutique stays
- Professional accommodation managers
Each separately bookable room or accommodation counts as one unit. Self-serve plans cover up to 20 units — see pricing. More than 20? Contact us about Large Portfolio.
Common questions
Guests ask. ValAi answers. Your team gets fewer repeat questions.
Add your property information, test it privately, then share the SmartLink or QR code with guests.